Daniel Dover.

01. Education

02. Experience

1. Help Desk Specialist St. Jude Children’s Research Hospital May 2024 – Present
   • Provide phone-based technical support to clients, resolving at least 75% of issues on the first call weekly.
   • Utilize the ServiceNow ticketing system to document, track, and escalate support requests as needed.
   • Troubleshoot hardware, software, and network-related issues to ensure seamless IT operations.
2. Freelance Web Developer doverswebservices.com Feb 2018 – Present
   • Prepare and maintain cost-effective websites with responsive design and cross-browser compatibility in mind.
   • Meet and correspond with clients to determine project scope and requirements.
   • Complete projects in a timely manner while maintaining an open line of communication throughout the process.
3. Operations Manager Fire Museum of Memphis Promoted Mar 2022 – May 2024
   • Provided complex and responsible administrative support requiring diplomacy and skill.
   • Coordinated facility and grounds upkeep with City of Memphis vendors; actively involved in capital improvement projects.
   • Assisted the Executive Director with grant proposals and institutional reports, as requested.
4. Taproom Manager Crosstown Brewing Company Feb 2022 – May 2024
   • Supported daily operations, including staff supervision, inventory control, and customer engagement.
   • Maintained a clean taproom environment by enforcing hygiene standards and protocols.
   • Proficient in the Arryved POS system.
5. IT Manager & Web Administrator Fire Museum of Memphis Sep 2019 – May 2024
   • Installed and maintained new and existing exhibits incorporating technology to further the mission of the museum.
   • Designed and implemented on-budget solutions that solved unique challenges and improved the guest experience.
   • Managed firemuseum.com — updates, backups, security, content management, and site optimization.
6. Quality Assurance Specialist Tegra Medical Promoted Feb 2021 – Sep 2021
   • Performed various tests and reviewed documentation to ensure product met ISO standards at all stages of the manufacturing cycle.
   • Rejected non-conforming product and initiated a non-conformance tag in a timely manner.
7. Laser Technician Tegra Medical · Hernando, MS Oct 2019 – Feb 2021
   • Maintained accurate programming and set-up of laser marking equipment and fixtures under tolerances up to .0005″.
   • Ensured the end product met customer print & specifications.
   • Performed routine maintenance to allow for efficient & precise machine operation.
8. Staff Manager Have A Standard Foundation Promoted Jul 2014 – Jul 2016
   • Managed payroll and scheduling for up to 60 employees.
   • Recruited and facilitated training for all new hires, and resolved employee conflicts including termination.
   • Created invoices and schedules for events.
   • Hosted events with up to 300 attendees.
9. Teambuilding Coach Have A Standard Foundation · Memphis, TN Jul 2010 – Jul 2014
   • Served as both a coach and mentor for the inner-city youth of Memphis.
   • Engaged students and business professionals in activities that promoted critical thinking, teamwork, and leadership.
   • Reinforced learning and communication through targeted discussion questions.

03. Skills